JLC Furniture - Delivery & Returns Information


DELIVERY ESTIMATES:

Items are generally dispatched within 7-21 days from placing an order.

DELIVERY AREAS:

United Kingdom only

For most of England - Delivery is Free
We only charge for hard to reach areas. Surcharge areas: (up to £35) include certain parts of Wales and Scotland. For deliveries to Ireland additional charges may apply. When ordering from Ireland, or if you have any concerns regarding delivery then please contact us prior to ordering.

TRACKING ORDERS:

Tracking details will be available once an item is dispatched. Simply visit your orders page for order updates and more: CLICK HERE

RETURNS:

We offer a 100% hassle free money back guarantee if the item received does not match the listing and If an item is defective, or damaged then it will be replaced free of charge. In a vary rare case of your items being defective, or damaged on arrival simply contact us - Click Here.

 

Detailed Terms and Conditions

Selected logistics partners deliver within England and Wales, and if the item is in stock, we aim to have your items delivered within seven working days. Our items are stocked in Telford England, or stored in Roscommon and may take longer. In this case, the customer will be notified after the order is placed with an option to cancel if not convenient.

Delivery is expected to commence on the date estimated and provided to our customers, this can be influenced by many external factors beyond our control and is not guaranteed. Please note that all deliveries are subject to the terms and conditions stated here

Surcharge areas such as Scotland/Wales where a surcharge may apply. Certain areas of Scotland and Wales may incur an additional surcharge after placing your order, this charge will be sent as invoice and your items will not be dispatched unless paid. In this case, or if you change your mind prior to dispatch then a full refund will be issued within 30 days from cancellation. In rare cases the surcharge may be wavered.    

If your first delivery fails, the re delivery may be charged at the full standard delivery charge. Please contact a support representative if you require further details.

Due to risks, we do not operate a cash-on-delivery system. All deliveries/collections are booked in by SMS and/or Email 2-3 days in advance so that you know when to expect your consignment. Orders will only be scheduled for delivery via SMS and Email if a response has been received via the mobile telephone number and/or email address we were supplied and subsequently book in with confirming that the slot offered is suitable.
 Once a delivery has been booked, it is your responsibility to ensure that you are available or have made the necessary arrangements to accept the product on the stated delivery date. We only make one attempt at delivery, if you, the customer become unavailable to accept the delivery on the first attempt, a second delivery charge will be levied unless the delay has been prearranged.

Please note that our logistics insurance policy only covers us for delivery to your door and does not extend to moving furniture up steps or inside the property. Some deliveries are one-man deliveries, so please be aware that the driver may require assistance if access is difficult.

We may deliver items on a pallet, especially to outlying areas, pallets are normally only delivered curbside, so arrangements will need to be made to take the furniture indoors. Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time. You, the customer will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods.

Returns:

We accept returns for transit damage, providing that the delivery was carried out in full and that we are informed within 1 days of the delivery. Any manufacturer or product quality issues can also be returned for a free replacement within a period of up to 5 days. Most items will qualify for replacement parts, or 'on-site' repair.

You the customer can return the item for refund’ under very rare circumstances, such as items not matching there descriptions and listings, provided we are informed about this within 2 days from the day the delivery was made. All images are colour matched to the items and we cannot be held responsible for image deviations from device screens and settings. In the event of wanting to return an item, for whatever reason other than damages. A non returnable delivery and return charge will be deducted from the final refunded amount unless the item is returned as defective, or different to the item listed and purchased. Any item being returned must be back to us no later than 10 days of the date the returns authorisation was issued. Any item returned after 10 days will be rejected. We only ever charge back our 'cost' for returns. Alternatively, you the customer may use a designated courier to return the item. All returned items must be in 'as new' condition, therefore they must be in the original wrappings, unused and unassembled (if applicable).

Ensure that the person unwrapping the item is very careful to keep the packaging intact, this is also essential in preventing the item being damaged on opening. under no circumstances can we accept returns that are damaged by the customer or do not have their original packaging.
In the event of order cancellation, if you the customer has not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will credit your account for the goods in question including the delivery and in any event within 30 days of the cancellation being accepted by us.

Damages:

All items are signed for as proof of delivery. Please ensure that prior to signing, you check that the packaging is intact. We are unable to accept claims for transit damages where the item has been signed for and accepted. Manufacturing damages, or defective items will be replaced free of charge, providing that you inform us via email within 5 days of the item being delivered. All damage claims must be supported by evidence in the form of digital photographs which you should email to us customerservice@jlcfurniture.co.uk

Refunds:

Cancelled orders prior to dispatch - A full refund may be issued and credited to your account within 30 days of the cancellation.

Items Turned away / Returned on delivery - Either replacement item/s will be issued, or a refund minus delivery and return of the item will be issued and credited to your account within 30 days of receiving the item

Delivery charges incurred do not get credited. JLC furniture Ltd reserve the right to decide whether any item including damaged or defective item is replaced or refunded.

 

REQUEST A RETURN:

Simply fill out the form below. Please provide as much detailed information as possible and send images separately, if required, along with your order number to customerservice@jlcfurniture.co.uk