JLC Furniture - Refund Policy
RETURNS & REFUND POLICY:
Damaged goods: Our items go through an extensive quality control procedure before being sent to your home. CCTV is used extensively to keep an eye on your items from dispatch, to the delivery at your home.
Any damaged, or defective items will be immediately replaced completely free of any charge. In a vary rare case of your items being defective, or damaged on arrival, simply contact us - Click Here.
Change of mind/Non damaged goods: We work very hard to ensure that product imagery is near to the actual item and recognise that choosing furniture online is difficult. Not only do items vary due to grain patters and artwork on upholstered items, imagery also appears differently from one device to another.
To avoid overall disappointment customers may order product samples and contact us to request extra large HD images. simply Click Here to order a sample
In the event of wanting to return an item, for whatever reason other than damages. Items will be refunded minus a non refundable delivery and collection charge. To request a return you may contact us - Click Here
Delivery is expected to commence on the date estimated and provided to our customers, this can be influenced by many external factors beyond our control and is not guaranteed. Please note that all deliveries are subject to the terms and conditions stated both here and on the Kinetic Logistics website (www.kineticlogistics.co.uk).
Orders will be delivered free of charge (This offer excludes extremities & surcharge areas such as Scotland/Wales where the surcharge will still apply). If your first delivery fails for any non-manufacturing reason, the redelivery will be charged at the full standard delivery charge. Please contact a support representative if you require further details.
Deliveries outside of mainland UK will be carried out via an external carrier. All are on a 'price on application' basis and vary depending on the quantity of furniture sent and the method in which we are able to send it. Our order system does not register international postal codes, so you are responsible for obtaining a shipping quote from us prior to placing the order.
On deliveries outside of mainland UK, the sales order confirmation page on the website will NOT display the correct shipping cost, the corrected shipping cost will be added prior to the order being dispatched. If the exact delivery cost is not known to us prior to dispatch, an additional invoice will be raised for the surcharge amount at a later date. All delivery surcharges on deliveries 'within' the mainland UK will be added automatically by our system during the order placement process.
Due to risks, we do not operate a cash-on-delivery system. All deliveries/collections are booked in by SMS and/or Email 2-3 days in advance so that you know when to expect your consignment. Orders will only be scheduled for delivery via SMS and Email if a response has been received via the mobile telephone number and/or email address we were supplied and subsequently book in with confirming that the slot offered is suitable.
Once a delivery has been booked, it is the customer's responsibility to ensure that you are available or have made the necessary arrangements to accept the product on the stated delivery date. We only make one attempt at delivery, if you, the customer become unavailable to accept the delivery on the first attempt, a second delivery charge will be levied.
Please note that our insurance policy only covers us for delivery to your door and does not extend to moving furniture up steps or inside the property. As a result, although our friendly drivers will be of assistance wherever possible, any damage that is caused within a property must be identified to the driver prior to his departure. All deliveries are one-man deliveries, so please be aware that the driver may require assistance if access is difficult.
We may deliver items on a pallet, especially to outlying areas, pallets are normally only delivered curbside, so arrangements will need to be made to take the furniture indoors. Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time. You, the customer will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods.
We accept returns for transit damage, providing that the delivery was carried out in full and that we are informed within 2 days of the delivery. Any manufacturer or product quality issues can be returned for a refund within a period of up to 180 days, replaced free of charge up to 365 days, or most items will qualify for 'on-site' repair up to 5 years.
You the customer can return the item due to ‘change of mind’ provided we are informed about this within 5 days from the day the delivery was made. Any item being returned must be back to us no later than 30 days of the date the returns authorisation was issued. Any item returned after 30 days will be rejected. We only ever charge back our 'cost' for returns. Alternatively, you the customer may use a designated courier to return the item. All returned items must be in 'as new' condition, therefore they must be in the original wrappings, unused and unassembled (if applicable).
Ensure that the person unwrapping the item is very careful to keep the packaging intact, this is also essential in preventing the item being damaged on opening. under no circumstances can we accept returns that are damaged by the customer or do not have their original packaging.
In the event of order cancellation, if you the customer has not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will credit your account for the goods in question including the delivery and in any event within 30 days of the cancellation being accepted by us.
All items are signed for as proof of delivery. Please ensure that prior to signing, you check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for, damages will be replaced free of charge, providing that you inform us via email within 5 days of the item being delivered. All damage claims must be supported by evidence in the form of digital photographs which you should email to us. We are unable to accept the return of any damaged items if the item was not delivered by our couriers.
Where an item has been returned using our non defective item return policy, a refund will be issued to your account. Delivery charges incurred do not get credited. JLC furniture Ltd reserve the right to decide whether a damaged or defective item is replaced or refunded.
Cancellations ~ Please find the relevant order page and request a return, or contact us - Click Here. Orders can only be cancelled prior to dispatch. Once the item has left the building, the full delivery cost will be incurred, as well as a return cost.